I’m Still Calling …

After sorting out Sean’s phone, Phill and I headed off at 10h00 to do a few more errands in town … quick, quick or so we thought!

First stop – Standard Bank.

Standard Bank – why send Phill a letter to upgrade his kid’s account to a student account and not tell him in the letter of all the requirements? So the lady at the door asked if he had his student registration card or his matric results and my electricity account and … Sorry no help without these things. Better go home and start again! One needs to take your entire filing system with you to the bank because there is always something else that hey need! By the way, just how many copies of my ID document and my electricity account do they have on file by now?

I lost my temper and I apologize. Anyway, they sorted us out and we faxed the documents later!

That was one hour.

Then Incredible Connection. My printer is not working properly. I discovered that after buying two sets of new cartridges.

Now, armed with printer and original invoice, we’ll try again. (First time, a week ago, I didn’t have the invoice, so sorry no help.)

No, it’s out of guarantee period. We’ll have to send it to Joburg at a freight cost of R450.

Else, Trink, down the road will look at it. So off to Trink. Just looking at the name Kodak from Incredible Connection we were told ” no sorry we don’t work on those!” Try XYZ Printer Solutions just further down the road!

So, an hour later, after cleaning the heads and trial and error, the assistant had the printer working! R100 for labour …

Then Vodashop to buy a new SIM card for Sean. Brand new store with lovely kiosks for help. Pity about the no signage and directions about where to queue or where to go, and only one credit card machine for ten kiosks to share! But, in all, not badly serviced in 15 minutes!

Then off to the NMMU to open a book account for Phil before the rush of next week’s university opening. Well done, Van Schaik’s book shop for efficient service. Im just worried about those accounts when i see the books on special price for R800 or thereabouts! And they only just charge R20 for the credit card! What a bargain.

Then back to the Humewood Diesel depot and the graveyard of the iconic Apple Express. I shall write more later – suffice to say Cry the Beloved Country yet again.

We eventually arrived home at 14h00 after our quick little visit to town! And, oh shoot, forgot to sort out the data problem at Vodacom that the Call Centre could not sort out earlier today, so, dreads, another trip to town later today.

And, worst of all, forgot the beers!

As long as there’s beer, there’s hope!

Calling Call Centres

Dear Vodacom and all other call centres

Sean’s cell phone was stolen

It’s being used by someone – why can’t we trace where it is? Where’s all the fancy technology?

My fingers are partially paralyzed. Why, oh why, do you ask me to key in the cell number and my ID number (with great difficulty I may mention) and then when the operator answers, eventually, the first question I get asked is what is my ID number, what is the cell number …. !!!!!

Then you ask me to write down the reference number – for fracks sakes, I cant hold a phone, type in numbers, and write at the same time!

Why cant I hear you properly and please talk English … you asked me to press a 1 if that’s what I wanted. I didn’t ask for a combination of West Indian and Nigerian!

And I don’t like your music that you play over and over again ….

Thanks

Another frustrated customer ….