Vodacom’s Voice

7 years 5 months on …

Last week I addressed a blog to Vodacom and other call centres. Lance and i also discussed my frustration on “ED is in wED” on AlgoaFM last Wednesday.

My most grateful thanks to Morne from the Vodacom Marketing Department who contacted me on Friday.

Besides assistance and information given to me regarding the loss of Sean’s (my!) cell phone, he also advised me that Vodacom has a special number for special needs people.

Well done, Vodacom, and thank you for your very prompt response.

I am not yet sure how publicly the number may be made available. As I said to Morne, judging by how often the general public make use of our “disabled” parking bays, I would not like to make this number generally available for every Tom, Dick and Harry to use, because use it they will!

So, for the time being, I will keep it close to my heart and share it with special needs people only!

Thanks Vodacom for being a special company for special needs people!

I’m Still Calling …

After sorting out Sean’s phone, Phill and I headed off at 10h00 to do a few more errands in town … quick, quick or so we thought!

First stop – Standard Bank.

Standard Bank – why send Phill a letter to upgrade his kid’s account to a student account and not tell him in the letter of all the requirements? So the lady at the door asked if he had his student registration card or his matric results and my electricity account and … Sorry no help without these things. Better go home and start again! One needs to take your entire filing system with you to the bank because there is always something else that hey need! By the way, just how many copies of my ID document and my electricity account do they have on file by now?

I lost my temper and I apologize. Anyway, they sorted us out and we faxed the documents later!

That was one hour.

Then Incredible Connection. My printer is not working properly. I discovered that after buying two sets of new cartridges.

Now, armed with printer and original invoice, we’ll try again. (First time, a week ago, I didn’t have the invoice, so sorry no help.)

No, it’s out of guarantee period. We’ll have to send it to Joburg at a freight cost of R450.

Else, Trink, down the road will look at it. So off to Trink. Just looking at the name Kodak from Incredible Connection we were told ” no sorry we don’t work on those!” Try XYZ Printer Solutions just further down the road!

So, an hour later, after cleaning the heads and trial and error, the assistant had the printer working! R100 for labour …

Then Vodashop to buy a new SIM card for Sean. Brand new store with lovely kiosks for help. Pity about the no signage and directions about where to queue or where to go, and only one credit card machine for ten kiosks to share! But, in all, not badly serviced in 15 minutes!

Then off to the NMMU to open a book account for Phil before the rush of next week’s university opening. Well done, Van Schaik’s book shop for efficient service. Im just worried about those accounts when i see the books on special price for R800 or thereabouts! And they only just charge R20 for the credit card! What a bargain.

Then back to the Humewood Diesel depot and the graveyard of the iconic Apple Express. I shall write more later – suffice to say Cry the Beloved Country yet again.

We eventually arrived home at 14h00 after our quick little visit to town! And, oh shoot, forgot to sort out the data problem at Vodacom that the Call Centre could not sort out earlier today, so, dreads, another trip to town later today.

And, worst of all, forgot the beers!

As long as there’s beer, there’s hope!